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  • Payment records linking to wrong campaign

    Hi!

    We have 2 actives campaigns in our account and we are finding in the transactions that they are showing the opposite to what they should be.

    How can we fix this?

    Thanks,
    Patricia

  • #2
    Would you please elaborate your question a little more? What do you mean by opposite to what they should be? Please share the order numbers + Campaign names you are expecting to assign.

    Regards,
    Click & Pledge Support Department

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    • #3
      So I'm adding a screenshot of the data with PII removed. The ones highlighted in yellow should be recorded as Center for Nonprofit Management Campaign. The 3 un-highlighted are correctly allocated.
      Attached Files

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      • #4
        We are reviewing the case. We found that the above all transactions processed from FaaS form. Would you please share the link URL of the page from where the transactions have done?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #5
          I'm not sure if this link will work as you normally have to complete fields to get to it.

          This is for the job board:
          https://thecnm.org/jobs/post-a-job/save/

          Membership:
          https://mycnm.secure.force.com/membership

          Comment


          • #6
            We are not able to troubleshoot the first URL because its password protected.

            Regarding the second URL, we found that you have defined the "jobposting" as CampaignAlias which is the reason "Job Posting - Opportunity501" Campaign getting assigned.

            If you want to post the Campaign as "Center for Nonprofit Management" then please replace the CampaignAlias in the below page from "jobposting" TO "CenterforNonprofitManagement3237"

            https://mycnm.secure.force.com/membership
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Can you please tell me where to find the CampaignAlias?

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              • #8
                Please disregard, I have located it

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