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Problems with Fundraisers

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  • Problems with Fundraisers

    Hello,

    A few fundraisers say that their guests are experiencing the following issues:
    1. When they go to the fundraiser page, there's the sidebar on the right where folks can select an amount and click donate, and it should refresh as the longer form where they can donate. Instead, it's refreshing the page in an endless loop. It's not everyone but has been reported at least 4 times.
      1. Quote: "The link doesn't seem to be letting me donate--when I click amount and "donate", it just takes me back to the same page without anywhere to put my info."
      2. Quote 2: "Just an FYI that a friend tried to donate and the donation button isnt working. I just tried to test it and my click & pledge page is not opening . Hopefully it's a short term glitch."
    2. Problems with sharing personal fundraiser pages on social media (connect.clickandpledge.com/Organization/API%20Chaya/campaign/Virtual-Gala-2020/fundraiser/[urlname]/ where urlname is the name, e.g. NatYocum).
      1. If you use the social media links on that page to share, instead of sharing my fundraiser page for that campaign, it shares my global profile, even if I'm on the organization/campaign/fundraiser page. Global profile doesn't have the campaign information on it and you have to click on more info in order to get there.
      2. If you share the link directly on facebook, the thumbnail says "Error" and while the link works, people are confused why the error is there.
    Please help us fix these issues as soon as possible.

    -Nat Yocum
    Development Coordinator

  • #2
    Good day @apichaya

    Would you please share the links of the forms where the guests experiencing issues so that we can review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      That is the link. connect.clickandpledge.com/Organization/API%20Chaya/campaign/Virtual-Gala-2020/fundraiser/urlname/ where urlname is the url name for any fundraiser.

      Attached is the sidebar, where for any fundraiser, it's true that if you select a radio button for amounts, and then click "Donate" those amounts are not saved in the next screen. Now many donors have been reporting that they just get taken back to this fundraiser page in an endless loop. For multiple different fundraisers.

      Also attached is a photo of the social media error. It happens regardless of who the fundraiser is. We have told guests to remove the thumbnail, but many of our fundraisers are not tech savvy, and they see the error and give up.

      Comment


      • #4
        Good day @apichaya

        We are looking into the social media issue. May I know in which browser you are facing the fundraiser issue?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day @apichaya

          We have fixed the issue with social media. Please note that you need to share the URL in FB which you see once you click on the respective Fundraiser under the Campaign page.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thank you so much!

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