How to set what org name shows up on donors' bank statements?

[jackdunn]

Hey there,

So I wondered where the setting lives that dictates what org name shows up on donors' bank statements, next to the charge of the amount donated?

We've always believed our org shows up as "TLC" on bank statements (and that's what it says on our transaction receipts), but a donor just wrote yesterday to tell us it actually shows up as "Transgender Law Center". Abbreviating it to the acronym version is important for confidentiality for us and our clients, so I do need to fix this as soon as possible.

Can you tell me where on the Connect platform I can specify what the charge should show up as on donors' bank statements? Or is this something C&P support needs to do back-end?

Thanks for your time!

[CnP.Support]

Good day jackdunn

The "Name on Card" is what is set up by the gateway. You will need to contact Propay to make this type of changes as they are the ones that put the name on card on the statement. This is not a feature we have any control over.

Hope that helps.

[jackdunn]

Ah thanks for such a prompt reply. How would I go about contacting Propay / can you point me in the direction of their contact info? I've been using C&P for about 4 years now and this is the first I've heard of them!

Thank you!

[Leona]

Hello:

May I get the Click & Pledge account number please? I'll be happy to reach out to our banking partner to get this updated. I'm seeing two accounts and wanted to make sure it is only one account that needs updated and not both.

Thanks and have a wonderful day.

[jackdunn]

Hi,
Yes of course - if you could update both accounts, actually, that would be great. They both can just show as "TLC". Accounts #24461 and #31410.

Thanks so much! Let me know once those are successfully updated, so I can tell my team it's been taken care of.

Thanks for your time and take care!

[CnP.Support.AM]

We are working on it and will update you once we are done.

[jackdunn]

Hey CnP.Support just wanted to check-in on this since it's been a minute now - any progress? Thanks so much.

[jackdunn]

Hey CnP.Support.AM any word on this? Thanks!

[Leona]

Hello:

Both accounts have been changed to show TLC on the donors bank statements.

Thank you and have a wonderful day.