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Issue with issuing credit for a transaction

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  • Issue with issuing credit for a transaction

    I ran into an issue with issuing credit for a transaction.
    Order # 50436-2002112226062086295

    It said "There was a problem processing your request."

    I tried both on Connect C&P website as well as in Salesforce platform, and it both showed an error.

    Click and Pledge Account #- 50436
    Organization Name- New York Insight Meditation Center
    Salesforce Org ID- 00D6A000001iJUV

    Vivian Mac
    [email protected]

  • #2
    Good day @[email protected]

    The credit cannot be applied back to the card due to a decline reason from the bank/card provider. This can be due to various reasons such as a lost, stolen, or expired card. The response did not specify the exact reason. In order to issue the credit you would need to issue a manual check.

    Please let us know if you need further assistance or have any questions or concerns.
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