IP Whitelist

[BASIS.ed]

One of our campuses was trying to process cards on site when all of their transactions started getting blocked for fraud. They were using the virtual terminal in their account, 35435. When I logged in and took a look, all of the fraud flagged transactions were from the same IP address from the campus. What can we do to allow them to do this?

[CnP.LiveSupport.AB]

You can set up your own fraud filter, but be advised that by doing so, your organization then assumes responsibility for all transactions attempted. With a specific time and location, at least you would be minimizing your risk.

Here's the documentation for setting up the fraud filter- there's an area to whitelist IP addresses: Connect: Fraud Protection

I reviewed the transactions for you, and it looks like quite a few were done from Connect forms at the same IP. I am submitting a ticket for you to have those fraud blocks cleared. Our team will get back to you to let you know when that's completed.

[BASIS.ed]

I went ahead and whitelisted the public address pool for the campus, so future ones should be good. I will do this over the summer for all campuses since this is far from the first time this has happened.

Thank You for your Help!