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ALL credit card transactions being declined: "Invalid MerchantID/RegKey combination"

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  • ALL credit card transactions being declined: "Invalid MerchantID/RegKey combination"

    All credit card transactions have been declined for my account starting yesterday in the early afternoon.

    The user gets the message: "Sorry, your payment did not go through. Please try again or contact your bank."

    In the backend, we see: "Status Detail:Invalid MerchantID/RegKey combination"

    What can be done?

    A quick response would be appreciated! All of our donations are currently being declined

  • #2
    Good day @jseamon

    One of our accounts team members will be contacting you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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