ALL credit card transactions being declined: "Invalid MerchantID/RegKey combination"

jseamon

Junior Member

Join Date: Mar 2020

Posts: 1
- Share
- Tweet
#1

ALL credit card transactions being declined: "Invalid MerchantID/RegKey combination"

03-05-2020, 08:07 AM

All credit card transactions have been declined for my account starting yesterday in the early afternoon.

The user gets the message: "Sorry, your payment did not go through. Please try again or contact your bank."

In the backend, we see: "Status Detail:Invalid MerchantID/RegKey combination"

What can be done?

A quick response would be appreciated! All of our donations are currently being declined
Tags: None
CnP.Support.AM

C&P Support

Join Date: Nov 2015

Posts: 6339
- Share
- Tweet
#2

03-05-2020, 08:12 AM

Good day @jseamon

One of our accounts team members will be contacting you shortly.

Regards,
Click & Pledge Support Department

On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC
Comment

Announcement