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Brazillian Transactions Failing with Fraud Alert

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  • Brazillian Transactions Failing with Fraud Alert

    Good Afternoon,

    We had a donor in Brazil that wanted to pay our international student application fee through our form. He tried multiple cards, yet they all resulted in decline. We have in the past had this issue with donors in both China and South Korea as well. Are you able to send us a list of countries from which donations will be declined?

  • #2
    Good day!

    Sorry for the inconvenience. Brazil is currently the #1 country in the world in credit card fraud. Our clients are under constant attack from that country and as such we are blocking the entire country. You may easily process that card using the virtual terminal but our forms and public facing assets are all set to block Brazil.

    Sorry for the inconvenience but it is for your protection.

    You may want to research credit card in Brazil.. it is an eye opening experience and quite unfortunate. I love the country .. but we have no choice.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Are you able to provide us a list with the countries that are currently blocked like Brazil?

      Comment


      • #4
        Good day!

        May I ask that you email our support department and request the information. We do not want to discuss the fraud and policy issues in an open forum.

        https://support.clickandpledge.com/s/contactsupport

        I will notify the support team to look for your post.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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