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If/then statements for receipts?

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  • CnP.LiveSupport.AB
    replied
    @Marger,

    Could you please confirm whether this solution worked for you? I could not find a ticket that had been opened for you.

    Leave a comment:


  • Marger
    replied
    We are having this same issue -- we created a new receipt and 1x donor receipts started showing the $0 recurring payment info. I've followed the delete / re-add step above (and added some language just in case that doesn't work so 1x donors aren't worried about it) but if that doesn't work will submit a support ticket / request for help. It does seem like something changed on C&P's end here.

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Hi avjamieg ,

    I think perhaps on your Donation Alert - Voice receipt, you manually repeated the recurring language and typed in the merge fields, which results in the receipt looking like this:

    Click image for larger version

Name:	2020-02-27_FRM avjamieg.jpg
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ID:	51313


    So I saved a copy of the receipt, deleted the recurring section, and then dragged in in again, selected the text, and changed it to an Arial font. Which results in a receipt like this:

    Click image for larger version

Name:	2020-02-27_FRM avjamieg 02.jpg
Views:	28
Size:	50.5 KB
ID:	51314

    You'll note the recurring information is gone for this one-time test donation.

    Feel free to use the copied receipt, or give it a try on your own!

    Leave a comment:


  • avjamieg
    replied
    It is coming through all of our donation form responses regardless if it is a one-time or not (in fact, I haven't done any testing of recurring donations using those forms). Here is one example:

    Order #: 60319-2002261041369755906
    using this form: https://connect.clickandpledge.com/w...1-3d83d43dfefc
    and this receipt: efbeb087-d478-4fc5-935a-92b5dbcc0ad9

    Thank you for your help!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @avjamieg

    Please note that when you add the recurring element to the receipt template in Connect, the information you are referring to only pass/showup in the receipt when the transaction is a recurring transaction. In case of a one-time transaction that information will be hidden.

    If you see that information though it is a one-time transaction then please share the order number we will review it.

    Leave a comment:


  • avjamieg
    started a topic If/then statements for receipts?

    If/then statements for receipts?

    Is there a way to code some kind of an if/then statement for recurring donations on receipts? We have the option for donors to check the "One-time" or "Yearly" box on our regular donation forms, but the generic C&P receipt language is a little confusing to folks who are only donating one-time. The content that shows up (regardless if the one-time OR yearly box is checked) is:

    This is a recurring payment. Your card will be charged {TotalAmount} every {Periodicity} for {Period} periods. The next payment occurs on {NextPaymentDate}.

    Is there any way to code that to ONLY show up IF the person checks the Yearly box (i.e. recurring donation)?

    Thanks for your help!
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