If/then statements for receipts?

[avjamieg]

Is there a way to code some kind of an if/then statement for recurring donations on receipts? We have the option for donors to check the "One-time" or "Yearly" box on our regular donation forms, but the generic C&P receipt language is a little confusing to folks who are only donating one-time. The content that shows up (regardless if the one-time OR yearly box is checked) is:

This is a recurring payment. Your card will be charged {TotalAmount} every {Periodicity} for {Period} periods. The next payment occurs on {NextPaymentDate}.

Is there any way to code that to ONLY show up IF the person checks the Yearly box (i.e. recurring donation)?

Thanks for your help!

[CnP.Support.AM]

Good day @avjamieg

Please note that when you add the recurring element to the receipt template in Connect, the information you are referring to only pass/showup in the receipt when the transaction is a recurring transaction. In case of a one-time transaction that information will be hidden.

If you see that information though it is a one-time transaction then please share the order number we will review it.

[avjamieg]

It is coming through all of our donation form responses regardless if it is a one-time or not (in fact, I haven't done any testing of recurring donations using those forms). Here is one example:

Order #: 60319-2002261041369755906
using this form: https://connect.clickandpledge.com/w...1-3d83d43dfefc
and this receipt: efbeb087-d478-4fc5-935a-92b5dbcc0ad9

Thank you for your help!

[CnP.LiveSupport.AB]

Hi avjamieg ,

I think perhaps on your Donation Alert - Voice receipt, you manually repeated the recurring language and typed in the merge fields, which results in the receipt looking like this:




So I saved a copy of the receipt, deleted the recurring section, and then dragged in in again, selected the text, and changed it to an Arial font. Which results in a receipt like this:



You'll note the recurring information is gone for this one-time test donation.

Feel free to use the copied receipt, or give it a try on your own!

[Marger]

We are having this same issue -- we created a new receipt and 1x donor receipts started showing the $0 recurring payment info. I've followed the delete / re-add step above (and added some language just in case that doesn't work so 1x donors aren't worried about it) but if that doesn't work will submit a support ticket / request for help. It does seem like something changed on C&P's end here.

[CnP.LiveSupport.AB]

@Marger,

Could you please confirm whether this solution worked for you? I could not find a ticket that had been opened for you.