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Custom Question being passed incorrectly

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  • CnP.LiveSupport.AB
    replied
    We have resolved the issue with null values in VT custom questions, so you should not have this issue again.

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    We were able to replicate the problem by leaving 'Please select type of dedication' blank (without an answer). We do see this as an issue and will work to have it resolved in a release.

    In the meantime, s there a way to modify your process so that it can work around the issue?

    Leave a comment:


  • Custom Question being passed incorrectly

    I as using Virtual Terminal and Custom Questions.
    I have two custom questions: Direct my gift to:, which is a picklist
    Please select type of dedication:, which is a picklist with a different set of values
    Data is selected for "Direct my gift to:" of General Chapter Needs
    This value is also populating in "Please select type of dedication:", which is causing a process to fail because it is not a valid value
    Main C&P Account is 33593 - National Assistance League
    Account that is having the problem: 39551
    Account with issue is 39551 - Greater Placer
    C&P Order # is 39551-200219150122529
    I have given temporary access to Salesforce for one week to 00D30000001H3Nv


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