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  • Issue with Issuing Credit for a transaction

    How do I refund someone's transactions if their credit card is expired? The usual "issue credit" button is not there in the virtual terminal.

    Transaction- https://na124.lightning.force.com/on...YXRlIjp7fX0%3D

    Order # 50436-1911031525233411297


    Click and Pledge Account #- 50436
    Organization Name- New York Insight Meditation Center
    Salesforce Org ID- 00D6A000001iJUV

    Please help us in troubleshooting this issue.

    Thanks,
    Vivian Mac
    [email protected]

  • #2
    Good day @[email protected]

    We reviewed and noticed that the above transaction has been processed from Events. You may issue the credit within the Event itself. Please see:

    Click image for larger version

Name:	Event1.jpg
Views:	23
Size:	199.2 KB
ID:	50539

    Click image for larger version

Name:	Event2.jpg
Views:	19
Size:	174.3 KB
ID:	50540
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I tried it but then it said:

      Error:

      Sorry but the credit card has expired. Transactions may only be credited back to valid credit cards.

      Comment


      • #4
        I have forwarded it to our developers to review the case for issuing credit in case of an expired credit card in Salesforce. However, there are NO issues with issuing credit to the expired credit card from Connect. We have successfully issued credit from Connect for the above respective order number.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thanks for your help and for issuing the refund!

          Comment

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