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Receipt email to donors has unexplained spaces

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  • Receipt email to donors has unexplained spaces

    Hi there,

    I recently updated our standard autoresponder receipt in the Click & Pledge receipt builder form, and it has caused some strange errors on the emails sent to our donors.

    Here's what I'm seeing in the builder:

    Click image for larger version

Name:	Receipt form.PNG
Views:	58
Size:	147.6 KB
ID:	50328

    But in the emails sent to our donors, there is a ton of extra space after the text in each block of the receipt. It looks like:

    Click image for larger version

Name:	CandP Receipt.PNG
Views:	35
Size:	47.3 KB
ID:	50329

    Can you let me know what setting I'm missing to fix this issue? It looks like the PDF receipt attached to the receipt emails does not have this issue.

    Thanks for your help,


  • #2
    Good day @jaroncramer

    We reviewed and fixed the issue. It looks like you have copied and pasted a lot of code in the receipt template. We have removed the extra HTML code you pasted and now it is looking fine.

    It is always best (always) to first copy whatever you want to copy in the editor using the notepad. In other words, always copy the text in notepad to remove the hidden HTML then format inside the editor.

    Please let us know if we can be of any further assistance.
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