Announcement

Collapse
No announcement yet.

Custom question data disappearing from C&P

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Custom question data disappearing from C&P

    Hi there! We've set up a new Connect form (cloned from an old form with a few small changes), and it looks like none of the custom questions are coming through at all. We did a few test transactions and filled out these fields, but we are not seeing anything under "Custom Questions & Answers" on the transaction, and also not seeing anything in an export of custom question data from C&P, or on the transaction record in Salesforce. We haven't had this issue with any other form.

    We were planning on sending out an email tomorrow morning with a link to these forms, so we would greatly appreciate if you could take a look ASAP.

    The Connect campaign we are using is "Year End (Holiday) 2019 Gift of Membership" and order numbers for our tests are:
    31538-1911261713138449332
    31538-1911261742544832001
    31538-1911261757405009332
    31538-1911261808217249668

    Our org ID is 31538.

    Thank you for your help!


  • #2
    Good day @jilliann

    Sorry for the inconvenience. We are investigating the case and will get back to you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you for your patience. We have identified the issue and fixed it.

      Please test it and let us know if you find any issues.

      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

      Working...
      X