Custom question data disappearing from C&P

[jilliann]

Hi there! We've set up a new Connect form (cloned from an old form with a few small changes), and it looks like none of the custom questions are coming through at all. We did a few test transactions and filled out these fields, but we are not seeing anything under "Custom Questions & Answers" on the transaction, and also not seeing anything in an export of custom question data from C&P, or on the transaction record in Salesforce. We haven't had this issue with any other form.

We were planning on sending out an email tomorrow morning with a link to these forms, so we would greatly appreciate if you could take a look ASAP.

The Connect campaign we are using is "Year End (Holiday) 2019 Gift of Membership" and order numbers for our tests are:
31538-1911261713138449332
31538-1911261742544832001
31538-1911261757405009332
31538-1911261808217249668

Our org ID is 31538.

Thank you for your help!

[CnP.Support.AM]

Good day @jilliann

Sorry for the inconvenience. We are investigating the case and will get back to you shortly.

[CnP.Support.AM]

Thank you for your patience. We have identified the issue and fixed it.

Please test it and let us know if you find any issues.