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C&P Connect Form - "Thank you" message settings not updating? Showing wrong message

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  • C&P Connect Form - "Thank you" message settings not updating? Showing wrong message

    Hi there,

    I created a new form for our org for our end-of-year campaign - this form --

    In the "thank you message" section when I made the form, I instructed it to show the following message:

    "Your donation will enable the TLC team to continue our life-saving work. We've emailed you a receipt for your records.

    From supporting trans migrants with legal action, to protecting trans health, TLC does what it takes to keep trans and gender nonconforming people alive, thriving, and fighting for true liberation for all.

    Ready to do more?

    Take one more action today to help affirm the lives and rights of trans and gender nonconforming people everywhere."

    HOWEVER, when I just tested the form by making a donation on our website (the form is embedded here, and the form linked to IS correct cus I checked on the back-end), it doesn't show this message. It shows:

    "Individual donors are critical to our success by providing the resources necessary to advance the rights of transgender and gender nonconforming people, defend our victories, and ensure our movement's strength."

    I CANNOT work out where this message is coming form. The form (when I click the pencil on the form itself) has the first message configured. I checked the campaign settings for the overall C&P Connect Campaign (donation2019nov), and this thank you message isn't anywhere in there. I checked C&P settings in Salesforce, and it isn't anywhere in there either.

    Can you tell me why it's showing a different thank you message to the one I configured when I created the form, and how I can amend it?


  • #2
    Good day @jackdunn

    Sorry for the inconvenience. One of our developers reviewed your account and fixed the issue with your form.

    Please test it now and let us know if you find any issues.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Wonderful, thank you! Works fine now.