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SMSgiving not sending response text messages

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  • SMSgiving not sending response text messages

    Please help... I've followed the instructions from http://help.clickandpledge.com/custo...nect-smsgiving to create and Connect a Twilio account, integrated, created forms & messaging. When we text or use the QR code we do not receive any messages as a response. [text: life to:16197624484] Twilio logs show messages are received.

    Also I'm not seeing SMSgiving fields that are reported in Salesforce under Donor Management's (PaaS) Transaction Detail Page.
    Last edited by Monique; 10-14-2019, 06:31 PM.

  • #2
    Good day @Monique

    We just reviewed your account and found NO issues. We sent SMS and received the form link as expected. Please see:

    Click image for larger version

Name:	SMSGiving form link.jpg
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ID:	49442

    Regarding the SMSgiving fields, please note that those fields will appear in salesforce if the transaction processed from the SMSgiving form.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hmm... There must be a delay between creating the SMSgiving forms & response and actual implementation. Thank you!!

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