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  • Donations marked as Fraud from an event

    Hello,

    The organization I work for, Washington Conservation Voters (account 35074) just wrapped up an event this morning where we directed donors to donate on our website: https://wcvoters.org/fund/19bfmg/ that is linked to this connect campaign:

    Campaign name: WCV Breakfast Ask
    Campaign alias: cvbfa

    A lot of the transactions from the event today (10/11/19) have been recorded as 'fraud'. I don't understand why they would be marked as fraud. My inclination is because there were a lot of people trying to donate on that site all at once. I need help resolving these transactions to be authorized.

  • #2
    Good day @Lucy M

    I have told that you have opened a support ticket as well regarding the same issue and our team is taking care of it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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