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  • Donations marked as Fraud from an event

    Hello,

    The organization I work for, Washington Conservation Voters (account 35074) just wrapped up an event this morning where we directed donors to donate on our website: https://wcvoters.org/fund/19bfmg/ that is linked to this connect campaign:

    Campaign name: WCV Breakfast Ask
    Campaign alias: cvbfa

    A lot of the transactions from the event today (10/11/19) have been recorded as 'fraud'. I don't understand why they would be marked as fraud. My inclination is because there were a lot of people trying to donate on that site all at once. I need help resolving these transactions to be authorized.

  • #2
    Good day @Lucy M

    I have told that you have opened a support ticket as well regarding the same issue and our team is taking care of it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hello,

      Sorry to jump on this thread, but I wasn't sure how to make my own post.

      We recently had an event and we were running some donations; however, after 3 or 4 successful transactions, the rest would be decline or marked as fraud. We even decided to donate ourselves using our own credit card and it would be declined or mark as fraud. How do we get over this hiccup?

      Thank you!

      Comment


      • #4
        Good day Ahriza

        Anytime you process transactions on a form we monitor the form and all its attributes. Same person, persona, etc. (do not want to go to too much detail for security reasons) we block the browser, IP, the entire world of the person that is processing. Nonprofits are victims of credit card fraudsters where stolen cards are verified on their site. I am sure you see the issue.

        You cannot use a donation form to process donations on behalf of your donors, under the default setting. It is best if you simply login to the account and use the virtual terminal for that purpose. If you want to use the same form and process cards then you need to set up a custom fraud profile where you whitelist the IP address. Naturally once you enable the custom profile you are responsible for all fraud transactions that may happen on that page.

        Please see: https://support.clickandpledge.com/s...r-computers-ip

        You may also review our support articles for Fraud.

        With the custom profile you may create a profile that whitelists everything and the IP. Once enabled all transactions will go through without fraud monitoring.

        Hope that helps.

        PLEASE use this feature with great caution. If your form is discovered in the open, I assure you with 100% certainty that you will fall victim of credit card validation. We have had that happen to clients that ended up having authorized over $100K in credit cards overnight. PLEASE be careful.
        Last edited by CnP.Support; 11-15-2019, 05:09 PM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you CnP.Support!

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