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  • Transaction incorrectly marked fraud

    Hi there, Account # 37303 here. We have a donor in Indonesia whose attempts were declined, with a status of "Fraud" in Connect. Can you make it possible for them to successfully donate? Order numbers are 37303-1909101803256739146 and 37303-1909101802365529146

  • #2
    Good day @jillifoss

    We have removed it from the fraud list. Let them try now and let us know if they find any issues.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Hi there. They tried again today, and it was marked fraud again. Order Number 37303-1909190905265549146

      Help?! Thank you.

      Comment


      • #4
        jillifoss

        We reviewed this transaction and it is coming from Indonesia. Transactions from Indonesia are 99.999999% fraud and our system flags all transactions from that country. There are 3 countries that almost no valid transactions originate from, one being IN.

        The only solution is to process this transaction through the virtual terminal. You could of course remove fraud from the page but we highly discourage you from doing this. Indonesia's IP's constantly attack our network for validating credit cards on nonprofit sites.

        Hope that helps answering the question.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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