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  • Transactions declined

    Hi there, one of our donors keeps getting this message: Sorry, your payment did not go through.
    Please Try again or contact your bank.
    I also received this message when I tried a transaction through our system. Please help! Here is the link to our page: https://connect.clickandpledge.com/w...0-c14b12f97eda

  • #2
    Good day @Kat Plimpton

    It looks like some incorrect information was entered and our fraud scanner blocked her transactions. We have removed this so she should be able to complete her transaction now.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello Click & Pledge support. I am trying to process some donations through our Click and Pledge site, and keep getting the error message again: Sorry, your payment did not go through.
      Please Try again or contact your bank.


      I think the fraud scanner is blocking me from entering the donations because I might have entered information incorrectly. Would you please assist with resolving this issue?

      Thank you!

      Comment


      • #4
        Good day @Kat Plimpton

        Please note that the behavior you are describing is also what credit card fraudsters use to validate credit cards on your site. You cannot use a donation form to process donations on behalf of your donors.

        We have designed the virtual terminal, both in Salesforce & Connect so you can process cards on behalf of the donor without fraud. We have removed your IP but if you do as you are doing you will get caught again.

        Please login to Connect or Salesforce (if you use Salesforce) and process the transaction through the Virtual Terminal.

        Hope that helps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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