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  • Transactions declined

    Hi there, one of our donors keeps getting this message: Sorry, your payment did not go through.
    Please Try again or contact your bank.
    I also received this message when I tried a transaction through our system. Please help! Here is the link to our page: https://connect.clickandpledge.com/w...0-c14b12f97eda

  • #2
    Good day @Kat Plimpton

    It looks like some incorrect information was entered and our fraud scanner blocked her transactions. We have removed this so she should be able to complete her transaction now.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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