No announcement yet.

Can't connect to C&P after submitting donation

  • Filter
  • Time
  • Show
Clear All
new posts

  • Can't connect to C&P after submitting donation

    Someone just tried to make a donation via a form for C&P Account #18679. They received an error that "We can't connect to the server at"

    This may be on the client-side but just wanted to post it in case something is wrong with that server.
    Attached Files

  • #2
    Good day @[email protected]

    Thank you for notifying us. We have fixed the issue.

    Sorry for the inconvenience.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      Thank you for addressing it. The client is curious if this was an isolated incident or if it is possible that other donors were blocked in the same way and whether they should reach out to donors that may have attempted a donation. Can you give any details to the nature of the issue so that the client can consider how widespread it might have been?