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  • Declining Transactions

    These transactions are declining. How can I determine the reason?
    30880-1907171019237357921 30880-1907171014576037921 30880-1907171013211283292 30880-1907131106147937921 30880-1907131107383727921 30880-1907131111198537921

  • #2
    Good day @[email protected]

    First 3 order numbers were blocked by our fraud scanner due to multiple attempts with the same information. You can see "Transaction Status: Fraud" in the Connect Transaction detail page. However, we have removed it from the block list.

    The last 3 order numbers have been declined and to know the reason the cardholder needs to contact their bank and figure out why the card was declined.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thanks!! Is there a reference that explains the different scores or a certain score level at which a transaction is declined. I'm sure I should know this or where to find it but it's seems like so long ago sinc eI last looked. Thanks for anything you share.

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      • #4
        Transactions will decline due to either the card being expired or the bank has declined them. You can find all the details under the Transaction details page. In this case, we didn't receive the reason from the bank and the only way to know is to the cardholder needs to contact their bank and find out the reason.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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