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  • Trouble Accessing Connect Platform

    Hello C&P Support,

    I have a client that recently created a user for me on their C&P Account. When I followed the login instructions, I was taken to the old C&P login portal. The portal shows that C&P Connect is active, yet when I try to log in to that platform I'm told my credentials are incorrect. Can you help me to figure out what's going on?

    C&P Organization Name: FORCE- Facing Our Risk of Cancer Empowered Inc.
    Account Number: 26820

    Thanks,
    Annette

  • #2
    Good day @[email protected]

    Do they have created a user for you in the legacy portal or in Connect? Please share the username/email so that we can review it?
    Regards,
    Click & Pledge Support Department

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    • #3
      The username is: [email protected] and the login is the for the legacy portal.

      Thanks,
      Annette

      Comment


      • #4
        Please note that the newly added legacy portal users cannot login into the Connect. Please ask your client to add you as a user in Connect.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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