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  • CnP.Support.AM
    replied
    One of our developers had a glance at your instance and noticed that you have created the fields but NOT given the API Account name which is the reason it is posting it as a custom question. Please note that a single line text post as a custom question. We noticed that you have created the first and last name as single-line text which resulting in the null info. You need to use the Name field in Advanced Tab to post it as Billing information.

    Please review it: https://manual.clickandpledge.com/Gr...stom_Questions

    Leave a comment:


  • CnP.Support.AM
    replied
    Thank you. We have received it. We will review and update you shortly.

    Leave a comment:


  • ryan@growpittsburgh.org
    replied
    Thank you. I have submitted a ticket.

    Leave a comment:


  • CnP.Support.AM
    replied
    The File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network. The login credentials for WordPress website admin panel so that we can log in review it.

    Leave a comment:


  • ryan@growpittsburgh.org
    replied
    Can you please clarify and let me know what FTP is? And which log-in credentials do you need (our Wordpress website? our C&P? or something else?)?

    Thank you,
    Ryan

    Leave a comment:


  • CnP.Support.AM
    replied
    Strange! we see NO issues in our test environments. Would you please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Leave a comment:


  • jeffhonnold-gp
    replied
    We're still working on this issue. After upgrading to the latest version of the plugin, we are receiving this error when trying to put through an eCheck transaction:

    Error processing card transaction:
    Cardholder information is null

    Credit Cards work fine.

    Same link for the form - https://www.growpittsburgh.org/give/

    Please advise, and thanks.

    Leave a comment:


  • CnP.Support.AM
    replied
    We just reviewed and noticed that the above donation page is from Gravity Forms. In order to add the eCheck as a payment method in Gravity forms, you will need to follow the instructions as shown in the following KB article : https://manual.clickandpledge.com/Gr...ditional_Logic

    You need to add the eCheck Field as well as the radio button with conditional logic.

    Please review the above mentioned KB article and let us know if you have any questions.


    Leave a comment:


  • ryan@growpittsburgh.org
    replied
    https://www.growpittsburgh.org/give/

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Please note that all of the users listed in this thread will be notified of each our post. Hence I am moving it as a new post for you.

    Would you please share the link URL of your donation page so that we know the source of your donation page?

    Leave a comment:


  • ryan@growpittsburgh.org
    started a topic eCheck Option

    eCheck Option

    How do I activate Echeck payment option on our donation page? I see this thread is focused on an Event, but we have a donor who would like to set up a recurring monthly donation taken directly from her checking account. Thank you.
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