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What is this lone pre-authorization?

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  • What is this lone pre-authorization?

    I have one pre-auth transaction that is not matched to any donation (as in, the person tied to this pre-auth has no other gift in a dollar amount, like the other pre-auths from Give OUT Day).

    Here are some details:

    Amount: $0.00

    Status: None

    Response: APPROVED

    Recurring Perodically: None

    a: 1

    I am trying to figure out what is going on here- should there be an actual donation from this person that got lost in computer space or is something else going on here?

    Thanks!

  • #2
    Would you please share the order number of the above pre-auth transaction so that we can find out what's going on?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thanks. Order is CNP:35901-1904181153476721008

      Comment


      • #4
        As you know the above transaction has been processed from GiveBig, there we have an option to select the charge date:

        Click image for larger version

Name:	Charge date.jpg
Views:	8
Size:	65.5 KB
ID:	45900

        The above patron has been scheduled/selected the charge date of 5/3/2019 which is the reason the transaction has been pre-authorized and the actual transaction will be processed on that date:

        Click image for larger version

Name:	scheduled date.jpg
Views:	5
Size:	97.6 KB
ID:	45901

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Got it, thank you

          Comment

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