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Credit Card decline message - Invalid merchant ID

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  • Credit Card decline message - Invalid merchant ID

    I had a donor try multiple times to make a donation via AmEx but kept getting declined. The Decline reason was: Invalid MerchantID/RegKey combination.

    There was another AmEx donation made on the same platform the previous day that went through.

    Could you help me identify the problem?

    Thanks!

  • #2
    Good day @ACS - Robyn

    Sorry for the inconvenience. It was a timeout at TSYS side. You may ask them to try now and it should process.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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