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  • Issue Refund for E-Check

    I am trying to issue a refund/credit to a donor who gave through echeck, but I am not seeing the issue credit button on echeck transactions. Could you please tell me where to go to issue the credit please?

  • #2
    Good day @jasonleming

    eChecks cannot be credited. Credit is only available for credit cards.

    Gateways do not offer this feature. eCheck needs to be credited back manually by sending the patron a refund.
    Regards,
    Click & Pledge Support Department

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