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We are not getting internal receipt notifications in March

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  • We are not getting internal receipt notifications in March

    C&P Account #'s 17481, 17480 and 26953. I suspect we have the same issue for accounts 17483, 17484, 17479, and 17482, but I have not run test transactions on these accounts.

    I ran small transactions for $5 on account 26953 and 17480, and I didn't get either a patron or an internal notification. We haven't changed any settings. I did look at the settings, and they appear to be okay. Please advise. Thanks!

  • #2
    Good day @Kate

    I am wondering if our receipts are being blocked or ending up in a spam folder? Please check email/spam/junk/ folder for the Receipt and also ask your IT staff to see if your server is deleting the email thinking it is SPAM.

    However, if you please share both of the order numbers of your test transactions so that we can review it.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Nothing is in spam. I globally whitelisted clickandpledge.com and clickandpledge.cc I just did another transaction, and received neither the patron nor internal notification receipt.

      Account #17480

      Transaction Result: Transaction processed successfully

      Order Number: 17480-1903060803277841994

      Gateway Transaction Number: 1469684648

      Authorization Code: 006275

      When I go into the transaction and manually send a receipt, we get it. It's just the automatic ones we are not receiving.

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      • #4
        @Kate

        I have requested our IT team to check the log files for the email and notification. It takes about 24 hours to pull the log files out. We will get back you until then.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Good day @Kate

          Our IT team has been reviewed and found out the issue. They said, your email server was refusing to accept receipt emails for some time over the last few days. We have communicated with your email vendor: cloudmark, and resolved the issue. You should receive receipt emails now.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Thank you!

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