Bit.ly integration working for C&P Events but not Connect...

[Louise Kelly]

Hi guys - I'm having a few issues with the Bit.ly integration. I've granted one week of SF access and the SF org id is 00D1H000000NcOn and the C&P account id is 50880. Since this is mainly a Connect / Bit.ly issue let me know if you need additional credentials / access to either Connect or our Bit.ly account.

The main issue is that I can't get the Bit.ly integration with Connect to work. I was using these instructions: http://help.clickandpledge.com/custo...egration#Bitly and kept getting this error: REDIRECT_URI_DOES_NOT_MATCH_APPLICATION

I then found in the Forum information about how the original instructions for the Bit.ly integration provided the wrong URL. I realized that the notes about this were for the C&P Event management integration, but following those alternate instructions I eventually got the integration to work WITHIN Salesforce and for C&P Event Management (woot). But I still can't get it to work for Connect. If I have to create a separate Bit.ly oAuth application for Connect, that's fine - but I need some guidance on what URLs to use since none of the URL configurations I ever tried (including the ones that now are working for C&P Events) ever worked for Connect. Thanks for your help!

[CnP.Support.AM]

Good day @Louise Kelly

If I have to create a separate Bit.ly oAuth application for Connect - Yes, you need to create separate Bit.ly oAuth application for Connect.

Please see:




You need to use the same link as mentioned in the help article: https://login.connect.clickandpledge.com/Bitly/

Please check and let us know if you have any questions.

[Louise Kelly]

Hi - sorry if I wasn't clear- but the very first thing I tried to do was to follow these directions: http://help.clickandpledge.com/custo...egration#Bitly - the first thing I tried to do was to set up the bit.ly integration for Connect, and I kept getting the REDIRECT_URI_DOES_NOT_MATCH_APPLICATION error in Connect. It was only when that happened that I switched to trying to get the set up to work for C&P Event Management. I will try again with a new oAuth application, but given that I carefully followed the connect third party integration#Bitly instructions the first time and it didn't work, I am expecting I will get the same error this time. If that happens, do I need to provide you with some way to log in to my bit.ly or Connect accounts?

[CnP.Support.AM]

Good day @Louise Kelly

Please give a try otherwise you may join us at live support where we can walk you through the process by sharing the screen. Live support details are below.