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  • Get Code button not working

    Hi there,

    I've created several payment forms that I need to add to our website, and the Get Code button doesn't seem to be working. I click it and nothing happens.

    Thanks!
    Cassidy

  • #2
    Good day @NobelityProject

    Would you please share the Campaign and Form name so that we can review what's going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thanks for this response! We have several campaigns that all use a form we've called Basic Donation: TNP Scholarships, TNP Literacy, TNP Construction, and Mugunda Maternity Clinic. (The last one uses a form called Basic Donation (mugunda) that also doesn't work).

      Let me know if there's any additional information you need from me!

      Comment


      • #4
        Good day @NobelityProject

        I don't see any of the Form created under 3 Campaigns listed in the Account#38609. I may be looking into the wrong account. Would you please share the C&P Account number?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes! That's our old account. Our new one is 51187.

          Comment


          • #6
            Good day @NobelityProject

            We reviewed and found NO issues with the get code button. Please see:

            Click image for larger version

Name:	get code1.jpg
Views:	1
Size:	132.4 KB
ID:	43306

            Click image for larger version

Name:	get code2.jpg
Views:	1
Size:	105.7 KB
ID:	43307


            Please try in different browser and let us know if you find any issues.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you! It wasn't working in Chrome, but it does work in Safari.

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