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​​​​​​​ SKU Suffix on Conditional Custom Question Answer is not getting posted

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  • ​​​​​​​ SKU Suffix on Conditional Custom Question Answer is not getting posted


    SKU Suffix on Conditional Custom Question Answer is not getting posted

    Bill Sundahl | MID-COAST RADIO PROJECT, INC (33448)

    You already have access for the next 3 days.


    Campaign Donations Pledge Drive June 2018

    Question
    Please Choose Gift(s) That Suit The Amount Of Your Generous Donation. Thank You For Supporting KKFI!
    Answer
    $90 or more KKFI T-Shirt
    This then prompts the Style and Size Questions
    This is the only one of the Custom Question answers that prompts more questions.
    Maybe that has something to do with it since the rest of the answers, to this question, work just fine.

    The SKU is :tshirt
    That SKU is not making it into C&P Data


    Example SF Donatiion
    Mark Naggi
    33448-1805241331001750071

  • #2
    Good day @Bill Sundahl

    We reviewed the above order number and all seems to be working as expected.

    Please see:

    Click image for larger version

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    Based on the above questions and answers there is SKU suffix included and it posted to SF as well.

    Please review it and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

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    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Good day @Bill Sundahl

      We reviewed the order# 33448-1806102349163253217 which shared by Amanda C&P Live Support and identified the issue. We have an issue with the picklist options field having some space after the text. In your case, there is a space after the text for that respective questions option:

      Click image for larger version

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ID:	39941

      However, we have removed the space so moving forward it should pass the SKU Suffix for the above option.

      I have forwarded this to our developers and hopefully will be fixed in the next update.

      Sorry for the inconvenience.

      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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