​​​​​​​ SKU Suffix on Conditional Custom Question Answer is not getting posted

[Bill Sundahl]

SKU Suffix on Conditional Custom Question Answer is not getting posted

Bill Sundahl | MID-COAST RADIO PROJECT, INC (33448)

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Campaign Donations Pledge Drive June 2018

Question
Please Choose Gift(s) That Suit The Amount Of Your Generous Donation. Thank You For Supporting KKFI!
Answer
$90 or more KKFI T-Shirt
This then prompts the Style and Size Questions
This is the only one of the Custom Question answers that prompts more questions.
Maybe that has something to do with it since the rest of the answers, to this question, work just fine.

The SKU is :tshirt
That SKU is not making it into C&P Data


Example SF Donatiion
Mark Naggi
33448-1805241331001750071

[CnP.Support.AM]

Good day @Bill Sundahl

We reviewed the above order number and all seems to be working as expected.

Please see:



Based on the above questions and answers there is SKU suffix included and it posted to SF as well.

Please review it and let us know if you find any issues.

[CnP.Support.AM]

Good day @Bill Sundahl

We reviewed the order# 33448-1806102349163253217 which shared by Amanda C&P Live Support and identified the issue. We have an issue with the picklist options field having some space after the text. In your case, there is a space after the text for that respective questions option:



However, we have removed the space so moving forward it should pass the SKU Suffix for the above option.

I have forwarded this to our developers and hopefully will be fixed in the next update.

Sorry for the inconvenience.