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Campaign settings reverted without user input

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  • Campaign settings reverted without user input

    I noticed a bizarre situation recently in which the Salesforce Campaign attributed to our default campaign reverted to a previous value without any user input. This caused opportunities to be incorrectly coded in Salesforce after coming through correctly prior. The campaign was supposed to be "2018 Spring Appeal" but then it automatically switched back to "Unsolicited". Yesterday I fixed the campaign and set it back to the correct value of "2018 Spring Appeal".

    The only change I can think of is that our Click & Pledge instance was upgraded recently. Please advise whether you can determine the cause of this settings change as this must be avoided in the future.

  • #2
    Good day @andrea@capecdp.org

    Would you please share order number so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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