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Custom receipts not being sent

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  • CnP.Support.AM
    replied
    Good day!

    This issue has been addressed.

    Please test it and let us know if we can be of any further assistance.

    Leave a comment:


  • jeffhonnold-gp
    replied
    Similar issue here (there's another post about this same thing). Please share when you make progress.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @kkosak

    We reviewed and found it is set to custom receipt now. However, if you share a couple of order numbers so that we can review it.

    Looking forward to hearing back from you.

    Leave a comment:


  • kkosak
    started a topic Custom receipts not being sent

    Custom receipts not being sent

    Over the weekend all of our donation receipts reverted back to the default. I've checked all of our settings on the backend and our customized receipts are selected everywhere they should be. Any insight into why this might be happening?

    Thanks!
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