Find Account Number by searching on Order Number

[Radha]

Hi.

Transfirst shows we have income from CnP that does not correspond with either of our accounts (35901 or 37978). The transfirst reports show ID numbers that are consistent with CnP naming conventions so I'm positive that these transactions originated from one of the CnP products, possibly a third account.

If I provide an Order Number, are your developers able to tell me which account the order originated from? Here are two: (note that all the mystery transactions are recurring transactions)

37978-1803301016589783003

37978-1803301027456558004

Thanks,
Radha

[CnP.Support.AM]

Good day @Radha

If you have C&P order number you may easily get to know which account it has been processed, as the C&P order number is the combination of Account#, year, month, hours..etc. The first five numbers before the hyphen you see are nothing but C&P Account#. 37978-1803301016589783003

However, if you have any queries regarding Transfirst then please submit a support ticket where our Accounts team will get back to you.