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  • Social Share Message Not Working

    Hi team,

    I'm new to Click & Pledge, so please bear with me if I was unable to locate an answer for this.

    We wanted to tailor the social share message for our campaign - we only have one campaign/one giving form at present - but when testing out the share function, it is not pulling the information we put in. It's simply defaulting to the Connect C&P URL with no message or photo.

    1) We first set the share message in the form builder under "Thank You Message".
    2) We since then replicated the exact same message in the Campaign Details, thinking this would help, but it didn't.
    3) We then replicated the same message in the Organization Home section - so all three messages/settings match - yet we're still unable to correct it.
    4) I brought the issue up in Live Support, where we tried the Facebook Object Debugger and were unsuccessful.

    I've added a link to an exact copy of the form below. Any help would be great appreciated!

    Thanks,

    ray

  • #2
    Good day @swinkler

    We have identified the issue with social share message and will be addressed in the future update.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Has this been addressed yet? I am having the same problem.

      Comment


      • #4
        Good day @Jenny

        Yes, it has been addressed. Please clear your browser cache to see the changes.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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