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Error Message being sent to users instead of SF/C&P Admin

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  • Error Message being sent to users instead of SF/C&P Admin

    Hello,

    Occasionally C&P will send an error messge when it has issues posting the data to Saleforce. This happens occasionally and I usually get the message. It appears that, since the most recent C&P update which now displays the user name of the person entering a Virtual Terminal transaction, if that error occurs, the email is sent to the user entering the transaction, rather than the C&P Administrator. One of our users got this email below:
    Date: 3/14/2018

    Hi Lori Bergenstock,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 33189-1803141238560171905
    • Contact name: Cosmo Mora
    • Transaction Result: Authorized
    • C&P Data ID: 180334
    • Organization ID: 00DF00000006xCG
    • Organization Name: MADD
    • Applications : Application Name: Salesforce:CnP_PaaS_VT_Single- Version Number : 9.1802140003
      Installed Packages: 5.1802020005-9.1802140003-5.1802050002
    System response:

    "Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: 7010G000000zjbOQAQ: []"

    Please check the following link for details:

    https://madd.force.com/madd/a1D0G00000KOl24
    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @CRobi24

    Would you please share the username of the user as well as yours? Also, please grant us login access to your SF account so that we can review it.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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