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Several payments declined in a short time frame

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  • Several payments declined in a short time frame

    Hello,

    Our account id: 37778
    Form: https://connect.clickandpledge.com/w...a-a5fa8dc74d2a

    Over the last day or two we're seeing several donations marked as declined for different reasons, from "do not honor" to "Transaction not permitted to cardholder" and "Credit Card Number Or Expire Date is not valid"

    We haven't seen this in so little time and fro different donors, one of them even being a member of our staff who tested it without success.

    Order numbers and dates:

    Order Number Transaction Date
    37778-1803140824175057954 3/14/2018
    37778-180314064558640 3/14/2018
    37778-180314064524988 3/14/2018
    37778-1803121504404142689 3/12/2018
    37778-1803121503421832689 3/12/2018
    37778-180312123604047 3/12/2018

    We are not sure what is going on and would appreciate some help to shed some light.

    Thanks in advance.

  • #2
    Good day
    josema
    Junior Member
    josema

    All these transactions have declined due to either the card being expired or the bank has declined them.

    The decline reason is what is sent from the bank. We reviewed it and all the cards appear to have been expired or not authorized by the bank.
    Regards,
    Click & Pledge Support Department

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