Announcement

Collapse
No announcement yet.

Unable to send a receipt to a specific donor using Autoresponder

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Unable to send a receipt to a specific donor using Autoresponder

    Hello,

    We've been trying to send a receipt to a donor using Autoresponder. It's not sending the receipt. I worked with Amanda in the office hours today and she suggested I post to the forum. The order number is:
    37969-1802121127311799885
    Thanks,

    Chris

  • #2
    Good day @CRobi24

    May I know the responder name you are expecting to fire since there is number of responders listed?

    Looking forward to hearing back from you.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      It should be using the Field Donation Responder. This one is selected because the campaign

      Comment


      • #4
        Because the campaign is 5300-18 Donations

        Comment


        • #5
          Good day @CRobi24

          We reviewed and found that the above order number is recurring transaction and the responder you are referring to doesn't have a recurring condition.

          Please note that in case of a recurring transaction, the recurring condition should be there in order to fire the responder.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I'm sorry, I don't understand what you are saying. Are you saying that our recurring gifts aren't being receipted?

            Comment


            • #7
              Good day @CRobi24

              I mean to say, the reason for not firing the responder because it didn't satisfy the condition. If you notice, the responder Field Donation doesn't have the recurring checkbox checked. Since the order#37969-1802121127311799885 is a recurring transaction, in order fire the responder the recurring condition should be checked as shown in the below image:

              Click image for larger version

Name:	Recurring Checkbox.jpg
Views:	15
Size:	89.7 KB
ID:	38107

              You may need to create one more responder with all similar condition by including recurring condition.

              Hope that helps.

              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

              Working...
              X