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  • My full donation page widget is not showing up

    Our donation page looks like image - donation1(http://www.captainplanetfoundation.org/donate/)
    It should like - https://connect.clickandpledge.com/w...1-c0425a935203
    Not sure why the full widget is not showing.

  • #2
    Hi Avery,

    I notice that your website is not secure, do you have a secure page where you can embed the donation form? If not, you might find it better to link directly to the form.

    I'll take a look at your page and see if I can determine why the form isn't showing.

    Sincerely, C&P Live Support





    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

    Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
    Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

    Comment


    • #3
      I think I have found the issue; however, I will need to speak with a developer in the morning about the best fix. It has to do with your site allowing us to calculate the size of the form. I will update you as soon as I can, or one of the other members of our team will suggest a solution.

      Regards, C&P Live Support (Amanda)
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

      Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
      Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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      • #4
        Good day @Avery

        Please note that the site should be secure (HTTPS://) in order to load the form. Since your website is secured we have included HTTPS// and it works without any issues:

        https://www.captainplanetfoundation.org/donate/

        Please check and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you for looking into this. I thought our website was secure, we went through this process with our developer. What are you suggesting I do or tell my developer?

          Comment


          • #6
            Good day @Avery

            Your site is secure but you are not using the secure URL. Please use https://www.captainplanetfoundation.org/donate/ instead of http://www.captainplanetfoundation.org/donate/

            You may ask your web developer to redirect your website from http:/// to https://

            Hope that helps.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Ok thanks for your help.

              Comment

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