Transaction show Authorized and Posted in Connect but not Salesforce

[ndlugajczyk]

The following transactions were processed yesterday through the Virtual Terminal and show Authorized and Posted but will not post to Salesforce. Transaction made after are posting fine. Account is BASIS Tucson Primary (35436)

35436-180124171702636	1/24/2018	Leigh	Spencer		Custom	Authorized	Annual Teacher Fund	Posted	No	$26.00
35436-180124170459600	1/24/2018	Leigh	Spencer		Custom	Authorized	Annual Teacher Fund	Posted	No	$26.00
35436-180124165819832	1/24/2018	Leigh	Spencer		Custom	Authorized	Annual Teacher Fund	Posted	No	$26.00

[CnP.Support]

Good day ndlugajczyk

We show the transaction has posted successfully.

Have you checked Connect to see if the post to Salesforce shows a record ID? Temp Contact?

It must be in Salesforce.

[ndlugajczyk]

We have no temporary Contacts in Salesforce, all apps are up to date, and the settings are set to Fully-automatic Contact Creation.

[CnP.Support]

Good day!

Please grant us login access and let us know the Salesforce Org ID so we can review the data.

[ndlugajczyk]

Login Access is granted -

Salesforce.com Organization ID

00D36000000Il4u

[CnP.Support]

Good day ndlugajczyk

Please see the following:

1. Login to Connect
2. Click on the launcher & go to Transactions & reports
3. Copy & Paste the Order Number: e.g.
4. Click on post to Salesforce
5. Look at the grid & the Salesforce Record ID: a0y36000006SNAwAAO
6. Go to Salesforce and check: https://na30.salesforce.com/a0y36000006SNAwAAO

The C&P Data is there.



Scroll down and check the C&P Data for this record.

The error:

Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, npsp.TDTM_Contact: execution of AfterInsert

caused by: System.DmlException: Update failed. First exception on row 0 with id 0013600001bAaQxAAK; first error: DUPLICATES_DETECTED, Use one of these records?: []

(npsp)


There seems to be an NPSP issue.

Any idea what this is about?

[ndlugajczyk]

Thank you so much

[CnP.Support]

ndlugajczyk

Please go to this link: https://na30.salesforce.com/a0y?fcf=00B360000031uG0

Click on see All

Using the browser search, look for the order numbers you posted in the thread. All the order numbers are in there and they all have error.

If you add the message to the C&P Data you should see the errors. Do you want me to do it for you so you see?