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Payments not Processing & Cannot Edit Profile

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  • cmaxwell29
    started a topic Payments not Processing & Cannot Edit Profile

    Payments not Processing & Cannot Edit Profile

    We're trying to make sure our GA Gives donation page is working. The test I ran wouldn’t go through on two different cards. It has a message at the bottom that says, "Fix Error: Decline"

    Please advise on where to check our banking/payment info to make sure it's up-to-date.

    I’m also currently not able to edit our page - https://www.gagives.org/c/GGD/a/familiesfirst It keeps directing me back to the C&P log-in after I click the Give Big login under the “Launcher.” Thank you!

  • CnP.Support.AM
    replied
    Good day @cmaxwell29

    You will need to first login into the Connect and from there you may login into the GA Gives. Please refer to the following tutorial: http://help.clickandpledge.com/custo...g-how-to-login

    Regarding the declines, I have forwarded this to our accounts department and they are going to contact your shortly.

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