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E-Check deposits different than the donated amount

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  • E-Check deposits different than the donated amount

    We have a recurring donation set up as an e-check for $34. The first occurrence was 9/29/17 and it showed up as a deposit in our bank account on 10/4/17 as $32.37. The second occurrence was 10/29/17 and it showed up today, 11/2, as $30.74. Another e-check recurring donation is coming through for the full amount. Why the fee on this particular one and why has it been different each month?

  • CnP.Support.AM
    replied
    Good day @Be in Health

    May I ask you to please post this question into the help desk? It will post directly to the accounts department and they will assist you with this case.

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