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  • Connect Virtual Terminal Issues

    When we use the Connect Virtual terminal and load the existing patron, it changes United States to Afghanistan and the State disappears.

  • #2
    Good day @hackykeeper

    Would you please share the patron name so that we can review it whats going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      You could try Mary Knight. Thank you!

      Comment


      • #4
        Good day @hackykeeper

        We see what you are referring to. Hopefully it will be addressed in the next update.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #5
          The entire state is showing up in virtual terminal, and our settings are set to two letter abbreviation for states. I am not sure if this has been happening for a while or not, but we did just notice it.

          Thanks - acct. 21907

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          • #6
            Good day @hackykeeper

            Which settings you are referring to?

            However, in VT even if you are using abbreviation for transactions, we are mapping the abbreviation to full state name.

            In case if any country doesn't have state then we are showing state as it entered at the time of transaction.

            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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