Announcement

Collapse
No announcement yet.

Form Builder hangs when saving

Collapse
X
 
  • Time
  • Show
Clear All
new posts

  • Form Builder hangs when saving

    I'm having a problem saving a donation form in the Form Builder. When saving the page, the little blue square spins for hours with no result. After playing with it for a while, I've discovered that it only happens when I add text to the Message Body of the Thank You Message.

    I'm using Firefox 56.0 on Windows 10 Pro.

  • #2
    Good day @JoeBlodgett

    We have tested above and found NO issues. It might be issue with your browser cache. Please test it by clearing your browser cache or in other browser and let us know what you see.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      After playing with it some more, it seems that the problem only happens when the Message Body text includes an apostrophe. Without the apostrophe, I can save the form. With the apostrophe, it hangs when trying to save.

      And I've observed this problem in Firefox, in Firefox after clearing the cache, and in Chrome.

      Comment


      • #4
        Good day @JoeBlodgett

        hmm.. yes, we see the issue. Thank you for notifying us and sorry for the inconvenience. It will be addressed in the next update which is hopefully due out in next week.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X
        😀
        🥰
        🤢
        😎
        😡
        👍
        👎