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I canít log into Connect with my username

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  • I canít log into Connect with my username

    Hello. Iím a fairly new user. I can log into the legacy portal using my username and password, but when I try to log into Connect, it says it doesnít recognize my username. Can you help?

  • #2
    Good day [email protected]

    In moving to Connect, only the ADMIN users in Portal can login to Connect. The user permissions are totally different in Connect so the only type of user we can possibly port are the admin users.

    Are you an admin your account? if not an admin needs to define you as a user.

    May I ask what is your account number?
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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