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Recurring periodicity appears to be off for recurring payments in Connect

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  • Recurring periodicity appears to be off for recurring payments in Connect

    Recurring periodicity appears to be off for recurring payments in Connect. Can you tell me why the following is happening?

    I have the recurring periodicity set to "Limit to End Date 06/30/2018", which if someone when on today to make a recurring payment for until June 15 should be 10 months, but the page is telling donors that they can only make up to 9 payments. Plus on the donation page itself the recurring language says "Please charge my card $50.00 every Month for periods." It does not say anything about after this initial payment or anything like that, which would make better sense of the 9 periods when there are 10 months.

  • #2
    Good day @ndlugajczyk

    We see what you are referring to. It will be addressed in the next update which is hopefully due out in this or next Week.

    Thank you for notifying us and sorry for the convenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Can you confirm if this has happened yet?

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      • #4
        Good day @ndlugajczyk

        Yes, it has been addressed and updated.

        Please check and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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