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  • Missing Transactions

    Hi. A patron tried to purchase via our WooCommerce cart but the transaction was hanging. WC showed "Unpaid order cancelled time limit reached. Order status changed from Pending payment to Cancelled." I was able to run a successful purchase using WooCommerce and my own browser (and it showed up as a transaction in Connect (order number 29220-1709061557384451006) but NOT in Salesforce in C&P Transactions. It does show in C&P Data (Transaction-8098).

    I asked the fellow to try again. He did but no luck with the same error in WC. I got his CC info and ran the order on my end using the WooCommerce cart. It appeared to be successful in WooCommerce and a receipt was issued (WC order Order #25934), but there is no transaction in Connect, nor any info in C&P Data.

    I thought maybe salesforce needed to be reauthorized so I tried to reconnect in Connect (Settings/3rd Party Integrations/Salesforce/Verify) and it says Connected, but I see no new data.

    Help please. Thx.

    Our Org ID: 00DU0000000Lkap
    I have granted access.
    Wordpress 4.8.1
    WooCommerce 3.1.2
    C&P Gateway 2.100.007

  • #2
    Good day @blatka

    We reviewed and found that based on Contact settings the transactions are in C&P Temporary Contacts. Please review and process the temp contacts and you will see the transactions: https://cnp-paas.na37.visual.force.c...1rU0000000oRZT

    Regarding the second transaction you are referring to, please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review whats going on. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I figured out what was happening. Our web domain had actually expired but was intermittently working. I don't think it's worth exploring this and I'll chalk it up to being lost in the ether. The domain is back online and everything seems to be working again. Thanks.

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      • #4
        Good day @blatka

        Great to hear that it has been resolved and all is working fine.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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