Announcement

Collapse
No announcement yet.

Declined transactions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Declined transactions

    Two attempted donations to our organization ($1; $25) from same person in Texas (our service area is in Oregon) were made early on Saturday morning 8/19. The Connect transaction report says that Transaction Result is "test-declined". They used what looks like a real name and address. Do I need to report this to Click and Pledge? Why would the decline reason say test-declined and not fraud?

  • #2
    Good day @Marger

    May we ask that you please post new requests as a new thread and not a continuation of older threads. When you post to an old thread the previous thread owners will also receive a notice of new update to their thread. I will go ahead & move this to a new thread.

    Would you please share the source of the transaction? Please share the declined order numbers as well as link URL of the donation page so that we can review whats going on.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks for your quick reply. See responses below to your questions --

      May we ask that you please post new requests as a new thread and not a continuation of older threads. When you post to an old thread the previous thread owners will also receive a notice of new update to their thread. I will go ahead & move this to a new thread.
      The help page for the forums is confusing and I read this statement: "To start a new topic simply click on the + New Topic button (you may need the right permissions to do this)." to mean that I would need permission to start a new thread, so that is why I posed to an old thread. Also, I can't figure out how to add tags. The tag cloud on the home page doesn't show me how to add tags.

      Would you please share the source of the transaction? Please share the declined order numbers as well as link URL of the donation page so that we can review whats going on.
      Both came from this website: https://oregonhunger.org/donate-form **However, this is our old form, and we are now redirecting all of our donate page links to our C&P form here: https://connect.clickandpledge.com/w...d-e8827b1da2cd) I received two donations this week and the source for those listed on the transaction report is just our website - https://oregonhunger.org

      It's possible this person came across an old link?

      The first one: $.01 Info:
      Transaction Date:
      8/19/2017 3:25:52 AM
      Email: Order Number:
      16172-1708190625521833910
      Receipt Number: Gateway Transaction Number:
      25ddc2cf-e7ce-4f1a-b8f0-1ef514e6388a
      Payment Method: MasterCard
      Account Last 4 Digits: 3910
      Transaction Result: Test-Declined
      AVS/CVV Match:
      Fraud Analysis: Pass
      The second one: $25 Info:
      Transaction Date:
      8/19/2017 3:43:31 AM
      Email: Order Number:
      16172-1708190643315683910
      Receipt Number: Gateway Transaction Number:
      2b31d237-057b-482f-926c-0ae706fa47db
      Payment Method: MasterCard
      Account Last 4 Digits: 3910
      Transaction Result: Test-Declined
      AVS/CVV Match:
      Fraud Analysis: Pass
      Last edited by Marger; 08-24-2017, 11:56 AM.

      Comment


      • #4
        Good day @Marger

        We reviewed above order numbers and found that the transaction has been processed from your FaaS form and we found that the form is in "Test" mode instead of "Production" which is the reason those transactions has been declined with reason Test-Declined. We also found that your home page still consist of below FaaS form link, specifically a link at [Donate] button which is in the bottom of your home page.

        https://oregonhunger.org/donate-form

        Hope that helps. Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thanks for your help in looking into this -- We will fix our no longer active donation page (or just unpublish it).

          Comment

          Working...
          X