SKUs not mapping

[[email protected]]

Good afternoon,
we are in the middle of a fundraiser and SKUs are not mapping correctly so our Opportunities are not updating correctly. In our campaign named "2017 Housing With Love Walk" I have added a SKU suffix for all levels of "HWLW". Then in Salesforce, I have updated C&P Settings to do the following but they are not occuring:
- If SKU includes HWLW a specific name is used
- If SKU includes HWLW, the Opportunity Primary Campaign = 2017 Housing With Love Walk

I am getting an error on the campaign ID even though I am typing in the name and selecting from list, the Opportunities are being attributed to an older campaign. Also, the Opportunity names are not updating as they should.

Please help! I have granted login access.

Salesforce.com Organization ID

00Di0000000H8fk

[[email protected]]

Good morning,
it looks like the campaign issue was addressed but I am still not able to fix the Opportunity Name and also I do not understand why the SKUs are coming through as HWLWHWLW
Can you please:
1) Explain all the places where a SKU is determined
2) Help me automate Opportunity Names when the SKU is (or includes) HWLW to be: HWLW{%20}Contact Name{%20}-{%20} Date (MM-DD-YY)

[CnP.Support.AM]

Good day @[email protected]

Please note that in all of our donation pages/forms you may include the SKU, Would you please share the donation link URL of the page so that we can review it?

You may customize the opportunity name by following this link: http://help.clickandpledge.com/custo...ticles/1164724

[[email protected]]

This is the campaign page in question: https://connect.clickandpledge.com/O...paign/2017HWLW

Regarding the opportunity name, as I mentioned above, we do this successfully all the time and I already follow the correct steps. However, the naming is not working and I suspect that it is related to the SKU issue.

[CnP.Support.AM]

Good day @[email protected]

You may see the SKU's here in the respective Campaign:




Regarding the Opportunity Name, may I know what issue you are having?

[[email protected]]

As I mentioned in my second post, I have updated C&P settings so that Opportunity Name read the following when the SKU includes HWLW: HWLW{%20}Contact Name{%20}-{%20} Date (MM-DD-YY)

This is not occurring despite SKUs being correct.

[CnP.Support.AM]

Good day @[email protected]

The reason it is NOT occurring despite SKUs being correct under C&P Settings is because of the NPSP settings. Please see below image, based on the below NPSP settings the opportunity name is customizing:



Please review the above settings and check.

[[email protected]]

I am not sure that is the case as I have used those NPSP settings for a year and the SKU setting has always been able to supersede the NPSP settings with all other Opportunities.

[CnP.Support.AM]

Good day @[email protected]

I think you will need to review the above NPSP Settings as that what it appears to our developers.