Announcement

Collapse
No announcement yet.

cant log in

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • cant log in

    It takes so long (hours) to get the code that it is expired by the time I notice it is there and put it in the login screen. I have been trying to login for days.

  • #2
    Good day @freedomhouse

    Strange! have you tried to login with One Touch option?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      my cell phone is not in the account and i cant add it because i cant get in. Isn't that a text (SMS) verification that has to have SMS service?

      Comment


      • #4
        Good day @freedomhouse

        Are you able to login now? I have discussed this with our technical team they said there is such issues in getting the code. However, the password is supposed to be good for at least 8 hours.

        Please see if the email ending up into the "Junk Mail" folder then you may need to put "clickandpledge.cc" in your whitelist/safe sender list.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Ok I got in. I added cell to profile and will try that next time. Thanks.

          Comment

          Working...
          X