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Connect won't let me Charge a patrons card

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  • Connect won't let me Charge a patrons card

    So, we have an two events in C&P and if a patron signs up for both, they get a slightly reduced price during the registration process. However, a few people signed up for both separately and are now asking for the reduced price. So we've tried to issue a credit and then charge the card in connect. The first time I issued a credit and then charged the patrons card, it worked, but the for the 2nd and 3rd patrons, connect wouldn't let me charge their card. Is there a proper protocol for doing this? Is there a reason it would work for one persons card but not another?

    Thanks,
    Liam

  • #2
    Good day @lshramko

    Would you please share the order numbers so that we can review whats going on?
    Regards,
    Click & Pledge Support Department

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    • #3
      30231-1704171353119245271

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      • #4
        Good day @lshramko

        Would you please login to the Connect and by simply using the Virtual Terminal, lookup the person and charge the card by using "Card on File" option:

        Click image for larger version

Name:	Card on File.jpg
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ID:	32272


        Please try above and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Ahhhhh! The load button.


          Thanks for the support, that clears up everything.

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