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We are getting notifications of when a recurring donation is declined but I need this for one time failures as well so I can reach out to this potential donor.
How do we do this?
thank you!
How do we do this?
thank you!
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Good day @EPIKproject
Sorry, there is no way to send the declined notification email. We send declined notification in case of when RECURRING transaction only.Regards,
Click & Pledge Support Department
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Thank you for the response. This should definitely be a feature. In the meantime, is there a best practice to be able to quickly be aware?Comment
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Good day @EPIKproject
If you are using Salesforce you may use our C&P Autoresponder & C&P Designer to send email notification to specific email address for declined transactions: http://help.clickandpledge.com/custo...ticles/1164739
Hope that helps. Let us know if we can be of any further assistance.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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